Feb 2024 — Present
Copcisa
Terrassa, Catalonia
Systems & Infrastructure Engineer
- Developed PowerShell automation that reduced IT technician workload by 50% across system maintenance and monitoring.
- Built and deployed an enterprise RAG agent on Google Cloud with Gemini AI, improving documentation access and support accuracy by 70%.
- Implemented infrastructure upgrades and proactive maintenance for 500+ users, lifting reliability and performance.
- Cut ticket resolution time by 70% through streamlined troubleshooting workflows in Jira Service Management.
- Managed critical deployments and incident response, holding 99.5% uptime for enterprise infrastructure.
- Partnered with cross-functional teams to design and ship scalable IT solutions against business goals.